Native Ninja (Feltiv)

Designing end- to-end media localisation

We simplified how businesses discover and access end-to-end localisation services, from dubbing and subtitling to translation and post-production

30
%
Improved Feature Discoverability
Designing end- to-end media localisation

industry

Media & Entertainment

Services Provided

,
UX Research
,
UX Design
,
UI Design

PLATFORMS

Web Application

BUSINESS TYPE

B2C

Overview

Native Ninja is a content localisation service provider that helps users accomplish a plethora of tasks like dubbing, subtitling, etc.

THE Challenge

Simplifying Localisation Journeys 

To improve conversion and retention rates with a responsive design

We redesigned the user journey to make localisation services easier to understand, compare, and access through clearer workflows, transparent pricing, and trust-building experiences .

our Approach

The Method Behind Magic

Our Strategic Design

We restructured user journeys, created wireframes for clarity, and implemented transparent design patterns that encourage repeated use. 

Impact

Native Ninja was one of the five startups selected to demonstrate their solutions and applications at FICCI Frames 2024, a massive media and entertainment event held in March, and it received positive feedback.

Decoding the Ecosystem

A 360° View

Here are the key usability challenges we identified during the UX audit and while designing the UX. There's also these corresponding opportunities to address through structural, navigational, and trust-building design improvements.

Our UX audit revealed key usability gaps and opportunities to improve navigation, simplify localisation, and build user trust.

. Increase lead generation by 3x.
. Simplify the localisation process through an intuitive interface.
. Improve user retention by addressing safety concerns.

Software interface showing a scheduling calendar with a highlighted prompt box instructing to add employees to the account.
Key Themes Identified

Gamification

Users wanted to celebrate progress, not just check off goals.

Green disposable cup of tea labeled 'Chaayos' placed on a red coaster, surrounded by lemongrass, ginger slices, cinnamon, and mint leaves on a wooden table.

Feedback

They valued visual progress tracking and meaningful feedback.

Three chai frappe drinks topped with whipped cream and sprinkled toppings, labeled Caramel Frappe, Dark Chocolate Frappe, and Magic Frappe on a wooden table with chai tea glasses and spices.

Designing for Motivation

Daily affirmations, progress visuals and rewards keep motivation alive.

Hand holding a brown disposable cup outside a café with green-framed windows and people sitting at tables.

India gold

  • Apple Journal prioritises privacy and intuitive journaling over community or gamification.
  •  Me+ inspires self-reflection through affirmations and minimalist design.

Rupeek

  • Fabulous gamifies daily routines with rewards to sustain continued use.
  • Gratitude nurtures consistency through journaling streaks.
  • Manifestie and EnVision combine immersive experience, visualisation and sound cues for mindfulness.

Core problems

  • Difficult Collaboration: Users struggled to collaborate efficiently on existing platforms.
  • ‍Streamline Task Flows: Design clear, intuitive flows for user success and faster actions.
  • ‍Lack of Clear Plans: Users wanted pricing plans but found none to guide decisions.

Key Opportunities

  • Simplify UX Structure: Organize UI to make services easy to understand and act upon.
  • ‍Trust Issues on Platform: Lack of confidence led to low retention and lead conversions.
  • ‍Enhance Trust Signals: Introduce safety features and clear UX to improve confidence.

Building the Experience

Turning Insight into Frameworks 

We redefined Native Ninja’s user journey, simplifying how teams collaborate and manage localisation projects across platforms.

Solution

01

Service requirements stated

A holistic approach was taken to define an accurate service requirement, including languages and AI/Human intervention.

02

Industry pricing
plans

We proposed the pricing patterns in line with industry standards.

03

Safety features were implemented

We have implemented safety features in the website to help it gain the trust of the users.

Form Meets Function

Designing Engaging Interfaces

The new UI unified Native Ninja’s visual identity with user-friendly layouts and modern accessibility standards.