Find What’s Hidden Beneath Customer Struggles
Our research process & UX audit services provide a comprehensive diagnosis of how your service is experienced by customers, employees, and systems at every touchpoint.
Service Audit & Research
Why Invest Now?
Many services break down not because of poor intentions, but because of invisible gaps, misaligned processes, unclear roles, or assumptions about what users need. Yellow Slice, a UX audit agency, helps you:
Identify Systemic Service Weaknesses
Audit Processes for Risk Reduction
Align Strategy with User Reality
Strengthen Cross-Functional Execution
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UX audits and service research
Insight-Led Process
Our UX audits and research strip away guesswork, showing you what’s working, what’s failing, and why.
Discovery & Scoping
We work with you to map service goals, uncover pain points, and define audit priorities.
Process Mapping & Role Clarity
We evaluate workflows, responsibilities, and hidden misalignments.
Experience Audits
We examine touchpoints, policies, and interactions across physical and digital channels.
Evidence Gathering & Analysis
We combine qualitative observations with measurable performance data.
Insight Synthesis & Patterns
We surface breakdowns, bottlenecks, and root causes behind friction.
Recommendations & Next Steps
We deliver a clear roadmap with aligned opportunities for improvement.
Designed Around You
Custom Solutions
Our service audits aren’t cookie-cutter. We tailor a UX audit roadmap that aligns directly with your goals and your service users’ needs.
Touchpoint & Experience Audit
Every customer interaction is reviewed for consistency, brand alignment, and emotional impact.
Internal Process Analysis
Evaluating roles, workflows, and backend systems to spot inefficiencies.
Qualitative Research
In-depth interviews and observations capturing user and staff emotions, needs, and frustrations.
Quantitative Data Review
Analysing metrics like NPS, CSAT, and drop-off rates for measurable insights.
Stakeholder Interviews
Engaging leaders and teams to uncover vision gaps, blind spots, and alignment issues.
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What You Get
UX Audit Deliverables
Get customised, outcome-driven deliverables and deep analysis that convert directly into measurable progress.
Service Experience Audit Report
A comprehensive document summarising findings, mapping service flows, and highlighting breakdowns.
Customer Journey or Service Blueprint
A detailed visualisation of current-state interactions across touchpoints.
Key Insights Deck
Concise, presentation-ready highlights of patterns, breakdowns, and opportunities.
User Personas or Proto-Personas
Profiles that capture customer needs, behaviours, and expectations.
Gap & Opportunity Areas
Clear identification of friction points and spaces for improvement.
Prioritised Recommendations
Actionable design or process changes, ranked by impact and feasibility.
Industry-Informed
Service Audit & Research
We conduct UX audits with a lens shaped by your sector’s realities. This ensures findings are relevant and reveal how stakeholders truly engage with your services in practice.
Auditing journeys to ensure seamless, secure, and compliant financial experiences.
Identifying misalignments to streamline adoption and increase stakeholder trust.
Mapping student and teacher journeys to uncover gaps and improve learning outcomes.
Diagnosing service breakdowns to optimise discovery, checkout, and customer loyalty.
Ready to Uncover Your Own Real Impact?
Customer Stories
See why we’re not just a UI UX design company; they see us as a strategic partner to their team.
The Yellow Slice design team deeply understood our business and product, ensuring their UI and UX design ideas were both innovative and impactful. They dedicated significant time, effort, and intent to the project, resulting in design that surpassed our expectations.
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Working with Yellow Slice has been a good experience for us at MakeMyTrip. They’ve helped us create a user-friendly website that aligns well with out brand and values. The website has improved the way we interact with potential talent online. We’re pleased with the updated design and recommend them for their creativity and effort.
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Almost 3 months have passed since the app was launched in July, before the Ganpati festival, and the registration has increased. There are metrics which significantly increased business.
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The team manifested their professionalism by always delivering on time. What stood out about Yellow Slice was their strong sense of teamwork.
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The team offered effective project management, timely deliveries, and outstanding responsiveness, agility, and creativity.
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Yellow Slice Team demonstrated exceptional creativity, showcasing innovative solutions and designs for our Chaayos website. Their diverse skill sets were evident in the seamless functionality and user-friendly interface. I appreciate their strong sense of ownership, ensuring the timely completion of tasks with a proactive approach. Their team's readiness to tackle challenges head-on shows their commitment to delivering excellent service.
We wanted a design agency with extensive fintech and BFSI product experience. Kishor's knowledge and Yellow Slice's core expertise in fintech design convinced us to move forward with them. The team's designers didn't need constant nudging and knew exactly what to do to create a better UI and UX design. We were especially satisfied with the research phase of the project.
The team is very customer-centric; they were attentive to what I wanted. I love their culture, how they uphold their value in their work, and their engagement with me throughout the duration of my project. It took time to get used to and comfortable with the project, but their willingness and effort to adapt quickly kept me going.
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YellowSlice takes the time to understand our business needs. I can count on YellowSlice for fresh perspective, innovative ideas, consistency, solutions and accuracy.
“YellowSlice takes the time to understand our business needs. I can count on YellowSlice for fresh perspective, innovative ideas, consistency, solutions and accuracy. “
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FAQs
Get answers to questions about partnering with us as your strategic design partner, or contact us at
info@yellowslice.infor specific queries
Service audits and research diagnose how people experience your end-to-end service: identifying broken processes, unmet needs, operational friction, and measurement gaps.
Our UX audit agency combines field research, data review, journey mapping, and stakeholder interviews to reveal root causes and prioritise changes, enabling teams to improve reliability, customer satisfaction, business outcomes, and sustainable growth.
Any organisation delivering services, startups scaling their offerings, incumbents modernising legacy processes, or teams launching new experiences, benefits from UX audit services. Especially useful when churn, complaint volume, or inconsistent service quality rise. UX audits clarify capability gaps, misaligned expectations, or hidden handoffs, enabling targeted improvements that reduce cost and increase customer trust and lifetime value.
Run a UX audit at inflexion points: before launches, after complaint spikes, during reorganisations, or when KPIs plateau. Early UX audits prevent costly rework, while post-launch reviews address emergent gaps.
Regular diagnostics (quarterly or biannual) tune services, reduce waste, restore direction when teams struggle to prioritise or feel misaligned, prevent churn, and scale confidently.
Service UX audits examine the entire service system: connecting user journeys to operations, policies, and staffing, while UX research typically targets product interfaces and interaction behaviour.
UX audits diagnose handoffs, SLAs, and organisational incentives that shape the experience, producing cross-functional recommendations that address systemic causes, enable scalable and dependable service improvement, and deliver measurable results.
Expect a prioritised roadmap, service blueprints, stakeholder alignment maps, and a catalogue of quick wins with owners and timelines. Outcomes include fewer failure points, clearer ownership, improved KPIs, and reduced operational churn.
Our UX audit agency also delivers measurable success criteria, a follow-up plan, and recommended experiments to validate impact during implementation effectively.
The duration of a UX audit depends on its scope. A rapid diagnostic takes two to three weeks; a deeper end-to-end audit, which includes interviews, frontline observation, and synthesis, may span six to eight weeks.
Our UX audit agency sets milestones for evidence gathering, stakeholder reviews, and delivery, adapting pace to bandwidth while preserving rigorous analysis and actionable outcomes.
Yellow Slice, a UX audit agency, pairs design thinking with operational pragmatism. We diagnose root causes across people, process, and technology: delivering service blueprints, prioritised roadmaps, and stakeholder alignment.
Our facilitation secures buy-in; pragmatic recommendations accelerate implementation. Our UX audit agency also measures outcomes, reduces friction, and helps organisations deliver consistent, delightful service experiences at scale for growth.
Audit First.
Design Smarter
Let experts audit your service before issues hinder growth.
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