Realisation Tech

Smoothening Enterprise Workflows Through Realisation Tech

A project management platform that lets enterprises complete tasks on time with live tracking while aligning priorities.

industry

Enterprise & SAAS

Services Provided

UX Research

UX/UI & Digital Product Design

PLATFORMS

Web Portal

BUSINESS TYPE

B2B

Overview

Realisation’s Project Delivery Software is trusted by over 400 organisations, helping ensure on-time project delivery.

THE Challenge

Redesigning for Efficiency

Realisation Tech platform redesign requested a simplified architectural navigation, improved usability, and an intuitive interface to reduce reliance on support and increase adoption rates.

our Approach

Our Logic Behind Clarity

Our Strategic Design

We follow the STEP framework, Soak, Think, Execute, Proof, to maintain a seamless workflow. Starting with in-depth UX research, moving towards strategic planning and finishing with high-impact UI.

Two traditional clay cups filled with chai tea, with a chaiyos branded package in the background.

Chaayos branded carton, paper cup of tea, veg sandwich, and plate of colorful Indian rice dish on a table.

Traditional Indian snacks including a bowl of chana chaat with papdis and a lemon wedge, a plastic cup of orange juice, and a stuffed, fried snack topped with sev on a tray.

Decoding the Ecosystem

A 360° View

Beginning with the platform evaluation, we examined user behaviour and identified inefficiencies in navigation and operations. For research, we interviewed stakeholders and users to clarify pain points.

Usability Under Inspection

The UX audit uncovered issues such as confusing navigation paths, unclear hierarchy, and reliance on support teams to provide instructions for simple tasks.

Four screenshots of application interfaces highlighting issues: error on invalid wallet, inconsistent input fields, unclear first step.

Prioritisation of Enterprise Users

Enterprise users were kept in mind during the redesign of task flows to help them manage projects, track progress, and collaborate within and outside their teams

UX audit slide showing two sections: first time customer and regular customer instructions with a note about language error; below is a color-coded interface screenshot with usability issues listed: no clarity on clickable buttons, performing task on single page, all buttons/tabs look clickable, labeling of product, and usage of too many colors.

Key Themes Identified

Chai Brings Comfort

Customers feel a special, homely emotion while drinking chai.

Green disposable cup of tea labeled 'Chaayos' placed on a red coaster, surrounded by lemongrass, ginger slices, cinnamon, and mint leaves on a wooden table.

Chaayos Shaping Choices

Chaayos influenced half of the customers in chai selection.

Three chai frappe drinks topped with whipped cream and sprinkled toppings, labeled Caramel Frappe, Dark Chocolate Frappe, and Magic Frappe on a wooden table with chai tea glasses and spices.

Drinking Chai at Chaayos

Customers enjoy a personalised, comforting, and familiar chai experience.

Hand holding a brown disposable cup outside a café with green-framed windows and people sitting at tables.

Indirect Competitors

Analyse customer data to provide personalised offers that match individual preferences.
Orders are managed and delivered with precision, even during peak hours.
CREs are well-briefed and trained to ensure a consistent and enhanced customer experience.

direct Competitors

Clearly communicated offers help attract and retain more online customers.
The brand effectively highlights and promotes its core products.
Product packs include clear quantity labels, simplifying decision-making for customers.

Opportunity

We linked the café app to the POS, ensuring customised orders flow smoothly and reduce errors.

Core problems

Chaayos aimed to encourage more customers to use their chai customisation feature.
Many CREs were unaware of the offers or unable to communicate them effectively.
The existing POS system was inefficient in managing orders during rush hours.

Key Opportunities

The café app was designed with a focus on customisation and personalisation.
Task flows were refined to enhance CRE interactions and improve visibility of offers.
The café app was integrated with the POS system for seamless order placement.

Architecting Experience

From Insights to Frameworks

The platform was redesigned with refined task flows, stronger dashboard logic, and clearer navigation, enabling enterprise teams to manage projects with less friction and greater confidence.

Online ordering interface for Chaayos showing Desi Chai with quantity 2 and total price INR 198, with navigation menu on left and user info on top right.

Flowchart showing a Homepage dashboard with navigation leading to Login, Open Delivery Orders, Redeem LoyalTEA, Menu, Payment, and Confirm steps with detailed sub-items for each process.

Solution

A Platform Built
for Efficiency

Realisation Tech’s new interface empowers users to manage complex projects without friction.

Smarter Interactions, Faster Execution

Clear task flows and real-time visibility reduce delays and increase adoption.

Seamless, Connected Technology

Integrated modules ensure project planning, execution, and tracking work together effortlessly.

Multiple screenshots of Chaayos app on tablets showing order interface, customization options, membership benefits, and payment page.

Form Meets Function

Designing Engaging Interfaces

A consistent design system, modern layouts, and clean visual hierarchy redefine usability across modules, transforming a cluttered platform into an intuitive enterprise experience.

Success story

See why we’re not just a UI/UX Design agency; they see us as a strategic partner to their team.

Yellow Slice Team demonstrated exceptional creativity, showcasing innovative solutions and designs for our Chaayos website. Their diverse skill sets were evident in the seamless functionality and user-friendly interface. I appreciate their strong sense of ownership, ensuring the timely completion of tasks with a proactive approach. Their team's readiness to tackle challenges head-on shows their commitment to delivering excellent service.